Frequently Asked Questions
Everything you need to know about shopping with The Red Balloon Toy Store.
What is your standard shipping timeframe?
We offer standard shipping across the country, typically arriving within 3-5 business days. Express shipping options are available at checkout for those who need their toys sooner.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the United Kingdom. Shipping rates and delivery times vary depending on the destination country.
What is your return policy for gifts?
We want you to be completely satisfied. Items in their original, unopened packaging can be returned within 30 days of purchase for a full refund or store credit.
Are your toys safety tested?
Absolutely. Every product we carry meets or exceeds ASTM and CPSC safety standards to ensure a safe play environment for your children.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.